Privacy Policy – bet123 Philippines

1 Introduction

bet123 ("bet123," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the bet123 platform, accessible at bet123.asia ("Platform"). This Privacy Policy ("Policy") describes how bet123 collects, uses, stores, discloses, and protects your personal information when you access or use the Platform, including when you register an account, place bets, make deposits or withdrawals, contact our support team, or otherwise interact with our services.

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and its Implementing Rules and Regulations, as well as the requirements of the National Privacy Commission (NPC) and PAGCOR. By using the bet123 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, bet123 acts as the Personal Information Controller in respect of the personal data it collects from users of the Platform. bet123 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data protection law.

If you have any questions, concerns, or requests relating to the processing of your personal data by bet123, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

bet123 collects personal data from you in the following categories, depending on how you interact with the Platform:

3.1 Identity and Contact Data

• Full legal name, date of birth, and gender
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID) submitted for KYC verification

3.2 Financial Data

• Payment method details (e.g., GCash mobile number, PayMaya account, bank account details for BPI, BDO, Metrobank, or card details for Visa/Mastercard)
• Transaction history, including deposits, withdrawals, and bet records
• Account balance and bonus credit history

3.3 Technical and Usage Data

• IP address, device type, operating system, and browser type
• Pages visited, features used, and time spent on the Platform
• Login timestamps and session data
• Geolocation data (country/region level) to verify jurisdictional eligibility

3.4 Communications Data

• Records of your communications with bet123 customer support, including live chat transcripts and email correspondence
• Survey responses and feedback you voluntarily provide

4 How We Use Your Personal Data

bet123 uses the personal data we collect for the following purposes:

bet123 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, bet123 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including account registration, bet processing, and payment handling.
• Legal Obligation: Processing is required to comply with applicable Philippine law, including PAGCOR regulations, AML obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for bet123's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting support or updating your account preferences.

6 Data Sharing and Disclosure

bet123 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• PAGCOR and Regulatory Authorities: We are required to share certain player data with PAGCOR and other competent Philippine authorities as part of our licensing obligations and in response to lawful requests.
• Payment Service Providers: We share necessary financial data with payment processors (including GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard) to facilitate deposits and withdrawals.
• KYC and Identity Verification Providers: We use third-party identity verification services to assist with KYC compliance. These providers process your identification documents under strict data processing agreements.
• IT and Security Service Providers: We engage trusted technology partners to host, maintain, and secure the Platform. These providers access personal data only as necessary to perform their services.
• Law Enforcement: We may disclose personal data to law enforcement agencies, courts, or other government bodies where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, illegal activity, or harm.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bet123's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom bet123 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7 Cookies and Tracking Technologies

bet123 uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform to enhance your user experience, analyze Platform performance, and deliver relevant content. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymized data about how users interact with the Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences (such as language settings and display options) to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

8 Data Retention

bet123 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and Philippine AML regulations.
• KYC verification documents are retained for the duration of your account and for five (5) years thereafter.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw your consent, plus an additional period as required for legal compliance.

When personal data is no longer required, bet123 will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

9 Data Security

bet123 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data at rest, including financial information and identification documents
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for internal systems handling personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet123 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

10 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bet123:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data bet123 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. bet123 will respond to all verified data rights requests within thirty (30) days, or within such extended period as permitted by applicable law.

11 Children's Privacy

The bet123 Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. bet123 does not knowingly collect personal data from individuals under the age of 21.

If bet123 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at the details provided in Section 14.

12 International Data Transfers

bet123 primarily stores and processes your personal data within the Republic of the Philippines. In certain circumstances, your data may be transferred to, or accessed by, service providers located outside the Philippines (for example, cloud infrastructure providers or international payment processors).

Where such transfers occur, bet123 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. By using the bet123 Platform, you consent to such transfers where they are necessary for the provision of our services.

13 Updates to This Privacy Policy

bet123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR requirements. When we make material changes to this Policy, we will notify you by posting the updated Policy on the Platform and updating the "Last Updated" date at the top of this page.

Your continued use of the bet123 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bet123, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the bet123 Platform

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. bet123 aims to resolve all privacy-related inquiries within thirty (30) days of receipt.